Shipping Policy

Shipping Policy

Your Exclusive Delivery Experience

At Orodira, we understand the anticipation that comes with the pursuit of beauty. From the moment your order is confirmed, our logistics concierge team begins meticulous preparation. Every product is encased in protective, elegant packaging to ensure that your "gift of radiance" arrives in pristine condition.

1. Our Preparation Ritual (Handling Time)

We are committed to minimizing your wait so that your skincare transformation begins without delay.

  • Order Processing: Most orders are curated, packed, and dispatched within 24–48 hours.

  • Weekends & Holidays: Orders placed during weekends or public holidays will be prioritized for dispatch on the following business day.

2. Premium Shipping Solutions (Rates & Destinations)

To ensure the integrity of our active formulas and the safety of our glass packaging, we partner exclusively with reputable carriers (such as FedEx, UPS, or USPS Priority).

  • Standard Delivery: Expected arrival within 3–7 business days.

  • Complimentary Shipping: We are delighted to offer Free Standard Shipping on all U.S. orders over $50.

  • Orders Under $50: A base logistical fee will be calculated automatically at checkout.

3. Real-Time Concierge Tracking

As soon as your journey of radiance begins, we will provide you with a tracking number via a confirmation email.

  • You may click the link within the email to monitor the live status of your "beauty parcel."

  • We recommend creating a member account to conveniently view your full order history and real-time updates in one place.

4. Arrival & Security

  • Address Accuracy: Please ensure your shipping details are precise at checkout. While we will assist in cases of delivery failure due to incorrect addresses, any additional re-shipment costs will be the responsibility of the client.

  • Lost or Damaged Parcels: If your tracking indicates "Delivered" but you have not received your treasure, please contact us within 3 business days. We will initiate a dedicated claims process on your behalf.

Contact Our Logistics Concierge

For special requests, such as gift wrapping or specific delivery instructions, our team is at your service:

  • Corporate Address: 28415 SAN NICOLAS DR, RANCHO PALOS VERDES, CA 90275

  • Concierge Hotline: (+1) 413-462-9092

  • Official Email: service@orodira.com